Terms and Conditions

Conditions of Purchase 

Registration

Registration is not binding. Management of your data is carried out in accordance with the relevant legal regulations, in particular Act No. 101/2000 Coll. about the protection of personal data

Prices

Prices are with VAT. If you fill in the email address correctly when entering the order, you will receive a copy of the order as confirmation that your order has been accepted in our e-shop system. If you do not receive any information, please contact us as soon as possible.

Payment

Card payment 

You can find the account information here:

 FIO banka

SWIFT(BIC): FIOBCZPPXXX

IBAN: CZ64 2010 0000 0022 0115 3395

Transport 

DPD courier in Europe.

Fedex courier for other countries

Transport costs:

- 20 euros Germany, Austria

- 30 EUR for Switzerland and other EU countries

- 50 EUR - US and Canada

- Other countries on request

The delivery times for all items in stock are between 1-5 working days.

Snowboards over 175cm

Transport costs are:

- 30 euros for Germany, Austria and Slovakia

- 50 Eur for other EU countries and Switzerland, US and Canada

Return and Complain

You have a 100% return policy within 21 days.

Returning goods is very easy. If you do not like a product, you have the right to exchange and return it, simply send the items you have purchased from us back to us within 21 days, provided they are in unused condition.

Process:

• Please pack the goods in a suitable box.

• Complete and enclose the return form

• Find out about the cheapest return option from your post office

• Find the cheapest option for you and frank the package sufficiently

• Send it back to the following address:

Return address:

LTB board shop

nam. Chuchelskych bojovniku 3/19

Prague 5

159 00 Czech Republic

Exchange options:

• Replacement of the goods with other items

• Refund of the entire value of the goods

Please also make sure that the return is sufficiently franked.

We recommend that you first contact the post office and the parcel services in your country to find out about the different parcel costs. This way you can find the cheapest return option for you.

Unfortunately, we cannot accept the return of packages with insufficient postage. You will only be reimbursed for shipping costs if the delivery was due to an error on our part, or if the goods are damaged or defective.

In the case of justified complaints about errors that we cause (e.g. wrong color sent), we will exchange them immediately or transfer the amount you have paid back.

In the case of complaints relating to the manufacturer (e.g. production errors), we forward the goods to which the complaint is made directly to the manufacturer/importer. As soon as we receive information, we will let you know immediately whether we can send you a credit note or a replacement product in the case of justified complaints.